The UCaaS State of Disruption Report

The UCaaS State of Disruption Report is designed to help guide and support Trusted Advisors and IT decision-makers as they enhance and modernize their technology stack and consider the potential that UCaaS solutions can bring to their business over the next six to 12 months.

Developed by the AVANT Analytics team, this report dives into the evolving UCaaS landscape and how it is continuing to disrupt the legacy communication environments. The report provides an in-depth analysis of how Microsoft Teams compares with other powerful and popular options, such as Zoom, RingCentral, and 8×8, as well as the strengths and shortcomings of each. The report offers exclusive data that can’t be found anywhere else, exploring current buying trends, the profile of typical UCaaS buyers, and new features like Artificial Intelligence.

Download the report now to explore insights and trends that will refine your UCaaS sales strategy for the next six to 12 months.

What are some highlights of the report?

  • While Microsoft has well over 300 million Teams users, only approximately 20 million are connected to the PSTN global phone network and used to make phone calls
  • The current penetration of the UCaaS market in the US is at approximately 30%, pointing to a sizable portion of potential UC users and organizations seeking new technologies
  • Why are organizations waiting? Among several reasons, AVANT Analytics found that 57% of surveyed respondents are “still learning”, meaning they’re continuing to spend time better understand their options and the benefits or challenges included with each
  • Many UCaaS providers include AI capabilities in their offerings, often at a less expensive price than Microsoft’s Copilot feature