CCaaS from Both Sides of the Sale

 | 5 Aug 2020

In this episode, Ken Presti interviews Valerie Espie Bourseau, of 8×8, discussing the benefits this technology can bring to customer relationships, how to leverage a multichannel and omnichannel environment, how to align your staffing with call routing capabilities, and a whole lot more. We’ll even look at why screaming “Representative!! Representative!!” might not get you to an actual human being.


Valerie Espie Bourseau