Getting the most from UCaaS & CCaaS

 | 29 Dec 2021
 | 24 min.
AVANT Analytics CCaaS UCaaS

In this episode, Ken Presti interviews AVANT engineer Brent Wilford about developments in the UCaaS/CCaaS space, along with defined integration strategies to help customers get the most out of their technology investments.

5:35 Where to Start
6:43 Integration
9:45 Artificial Intelligence
14:06 A Differentiator or Table Stakes?


Brent Wilford

Director of Cloud Engineering