Evaluagent offers a single Customer Experience (CX) platform to help you elevate your CX with real-time insights, automated agent improvement, robust reporting, and AI-driven workflows.  By monitoring every interaction – in every channel – Evaluagent gets you to the “must monitor” interactions that will unveil key areas of improvement and agents that need more help.  With automated workflows, personalized feedback and prioritized interactions sent to the QA team for human review and action. Evaluagent is built with one promise – every feature is created to help call centers, like you, elevate every customer service interaction.